Privacy Policy for Outback Odyssey Tours
At Outback Odyssey Tours, we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and manage your personal information in accordance with Australian privacy principles and other applicable laws.
1. Information We Collect
We collect various types of information from and about users of our online platform and services, including:
- Personal Identification Information: Name, postal address, email address, phone number, date of birth, passport details (for international travel and visa assistance), and dietary requirements. This information is collected directly when you book a tour, request a quote, subscribe to our newsletter, or contact us.
- Payment Information: Credit card details, bank account information, and other payment-related data required to process bookings and purchases. Note that payment transactions are typically processed through secure third-party payment gateways.
- Travel Preferences and Health Information: Details about your travel preferences, medical conditions relevant to your travel safety or insurance, and special requests to tailor curated travel packages and bespoke itineraries.
- Technical and Usage Information: IP address, browser type, operating system, referring URLs, pages viewed, and access times. This data is collected automatically as you navigate through our site, using technologies like cookies and server logs.
- Communication Data: Records of your correspondence with us, including emails, chat conversations, and phone call recordings (where applicable and with your consent).
2. How We Use Your Information
We use the information we collect for various purposes, including:
- To Provide Services: To process your bookings for curated travel packages, group tours, bespoke itineraries, and to arrange flights and accommodation. This includes facilitating visa assistance and travel insurance.
- To Personalise Your Experience: To tailor our services and content to your preferences, providing you with more relevant adventure travel options and domestic/international trip suggestions.
- For Communication: To send you booking confirmations, updates, essential travel information, and respond to your inquiries or requests.
- For Marketing and Promotions: To send you newsletters, special offers, and information about new services or destinations that may interest you, only where you have provided consent. You may opt out of these communications at any time.
- For Internal Operations: For data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns, and improving our online platform and service offerings.
- For Legal and Security Reasons: To comply with legal obligations, enforce our terms and conditions, and protect the rights, property, or safety of Outback Odyssey Tours, our customers, or others.
3. Disclosure of Your Information
We may disclose your personal information to third parties in the following circumstances:
- Travel Service Providers: Airlines, hotels, tour operators, ground transport providers, and other third-party suppliers to facilitate your travel arrangements.
- Visa and Insurance Providers: Relevant government bodies, embassies, consulates for visa assistance, and insurance companies for travel insurance purposes.
- Service Providers: Third-party companies that perform services on our behalf, such as payment processing, IT and system administration, data analysis, marketing, and customer support.
- Legal and Regulatory Authorities: When required by law or to respond to valid requests by public authorities (e.g., a court order or government agency request).
- Business Transfers: In connection with any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
We ensure that all third parties are obligated to protect your personal information and use it only for the purposes for which we disclose it to them.
4. Data Security
We implement a range of security measures designed to protect your personal information from unauthorised access, use, alteration, and disclosure. These measures include secure servers, encryption, firewalls, and strict access controls. While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee its absolute security.
5. International Data Transfers
As a travel agency offering international trips, your information may be transferred to and processed in countries outside Australia where the privacy laws may not be as comprehensive as those in Australia. We take reasonable steps to ensure that any international transfer of personal information is done in a secure manner and consistent with applicable privacy laws.
6. Your Rights
You have certain rights regarding your personal information, including:
- Access: To request access to the personal information we hold about you.
- Correction: To request the correction of inaccurate or incomplete personal information.
- Withdraw Consent: To withdraw your consent where we rely on consent to process your personal information.
- Objection: To object to the processing of your personal information in certain circumstances.
To exercise any of these rights, please contact us using the details below. We may require proof of identity before fulfilling your request.
7. Cookies and Tracking Technologies
Our online platform uses cookies and similar tracking technologies to enhance your browsing experience, analyse site traffic, and understand where our visitors come from. You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. Please note that if you disable or refuse cookies, some parts of our site may become inaccessible or not function properly.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We encourage you to review this policy periodically. The updated version will be indicated by an updated revision date.
9. Contact Us
If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:
Outback Odyssey Tours
315 Flinders Lane,
Level 2,
Melbourne, VIC,
3000, Australia